Ask away 

That, unsurprisingly, depends on how far you think you'll be driving. Knowing how many miles you normally cover in a year is a good starting point. If you don't keep count, check the mileages on your old MOT papers. Or, make a list of the most regular trips you take in a month. Multiply that out over the year and add a little extra for ad hoc or special trips (like the annual drive to see Nana in Newcastle). 

If your annual mileage changes during your lease, just let us know and we'll update your agreement. It's worth a check every now and then as you could be charged excess mileage charges if you travel further than you told us. More info on that in our handy key information guide. 

Of course, but there could be a charge depending on when/why you cancel.

If you cancel after we’ve ordered your new car from the dealer, you’ll need to pay any charges they apply but we’ll work with them to keep this as low as possible. It’s normally around 10% of the cost of the car including any optional extras.

Depending on why you want to cancel, you might prefer to just amend your order. There could be a £50 fee to do this.

If in doubt, please call us to talk this through before placing your order so we can make sure you have all the information you need before committing to anything.

You can’t. Your new wheels are only yours once you’ve placed your order.

We’ll send you an order confirmation email that has pretty much everything you need about the car in one place. For details about the lease, take a look at your lease agreement (you review and sign this when you place your order). Then we’ll be in touch to arrange delivery.

You’ll need to have fully comprehensive insurance in place before the car arrives. We’ll make sure you have the registration number in advance as you’ll need this.

Every model's different. Pick a car you like the look of to get more info about its gadgets and features (or give Tom and the team a call). Sometimes, this information isn’t absolutely accurate so if there’s something you have your heart set on always ask us before you place your order.

If you’re looking at a new car and it’s missing a feature you're after you should be able to add it. You might have to wait a little longer for delivery, as we'll get the manufacturer to make your car to your spec. But you'll get exactly what you want. Winner.

It’s best to get in touch with us before that happens, so we can update your lease to reflect your actual mileage. This will probably increase your monthly payments. If you don’t let us know then we’ll charge you for every additional mile when you return the car, the amount will vary depending on your lease details. You can find out more about that (and loads of other things) in our handy key information guide. 

Once a month. You're free to pick a monthly date that suits you (to come just after payday, for example). We'll put the exact timings in your contract. 

If there is anything we should know about that will help us to better meet your circumstances, please call us on 0113 537 3860 or let us know by emailing [email protected] This could be any personal circumstance or life event that may impact how you access our services or make use of our cars, eg any learning disabilities, hearing impairment, mental health issues, financial distress.

We adopt a ‘tell us once’ approach. Therefore, we will update our systems for future reference and will only use this data for this. This information will not be shared with any third parties and will only be accessible by our team. We appreciate that some needs may be temporary and can therefore remove this information at any time, just let us know when things change. Please see our data and privacy notice for further information on how we process your data.

Depending on your circumstances, external specialist support is available and may be able to assist you:

• Samaritans (Crisis support) - www.samaritans.org or call them on 116 123
• Mind (mental health support) www.mind.org.uk or call them on 0300 123 3393
• GamCare (Gambling Support) - www.gamcare.org.uk or call them on 0808 8020 133
• We are with You (drug and alcohol addiction support) - www.wearewithyou.org.uk

If you're driving sensibly and you look after your car, you'll probably be fine. It's best to check the BVRLA wear and tear guide, though. It gives you plenty of examples of what's fair and what's not. If it looks like you've put your car through the mill when you give it back, we could ask you to pay for repairs. 

If you already know the car you want, you can do the whole thing online.

Or you can give Tom and the team a bell and they'll help you pick your car and order it online. They can call you back if it's easier.

They'll give you loads more info about any cars you've got your eye on (once you get them started, it might be difficult to get them to stop). They'll also tell you how much the car costs, and they'll let you know how long it should take to deliver it.

Yes. We'd hate to see anyone get into money struggles to drive one of our cars. So, we always run a credit check to make sure you can afford the lease you're after. We'll check your ID too (to make sure you're really you). The checks will show up on your credit history, which means other lenders could see them if you apply for credit somewhere else.

If you're not sure whether you'll pass our checks, you can use our finance eligibility checker to find out, without impacting your credit score.

Every model's different. Pick a car you like the look of to get more info about its gadgets and features (or give Tom and the team a call). Sometimes, this information isn’t absolutely accurate so if there’s something you have your heart set on always ask us before you place your order.

If you’re looking at a new car and it’s missing a feature you're after you should be able to add it. You might have to wait a little longer for delivery, as we'll get the manufacturer to make your car to your spec. But you'll get exactly what you want. Winner.

Unfortunately, not. Check the information on the site or speak to someone in the New Car Squad if there’s a feature you have you heart set on and we’ll make sure the car has it, or find you one that does!

You got it, here’s everything you need to know.

If it’s a new car, you are.

Used cars are covered by our ‘used car promise’ as well as any manufacturer’s warranty that still applies.

It really depends what goes wrong. AA breakdown cover is included as standard, so we’ll never leave you stranded. If the car needs repairs for general wear and tear or damage that’s due to the way it’s been driven then you’ll be responsible for these. If it’s a manufacturing issue then we’ll get this sorted for you under the warranty – you just need to give us a call and we’ll take care of it.

Yes. New cars don’t need an MOT. Used cars will have at least 3 months on the MOT. If the MOT needs to be done during your lease then you’ll need to sort it (another great reason to include our maintenance package ...nudge, nudge)!

It simply means the car has already been registered, so might not carry the latest registration plate. It’s effectively still a new car and you’ll be the first proper driver, but we filed the paperwork to say we owned the car at some point in the past.

Our pre-registered cars are NOT ex demo cars, as can sometimes be the case. They’re new.

Where we have already registered a car and it doesn’t have the latest registration plate, we’ll make it clear in the way the car is named ie Audi A3 TFSI – Automatic – ’20 Plate

You’re looking for the 3rd and 4th character in the registration plate to tell when the car was registered. A car with registration AB70 CDE was registered between 1st September 2020 and 28th of February 2021.

Registered date	Plate
1st March – 31st Aug 2019	19
1st Sept – 28th Feb 2020	69
1st March – 31st Aug 2020	20
1st Sept – 28th Feb 2021	70
1st March – 31st Aug 2021	21

The car’s warranty, MOT and service clock starts ticking on a car as soon as it’s registered. For example, if you have a 3-year lease on a pre-registered car, you will need to get an MOT test done before you return it. It’s important to take costs such as these into account before you sign the lease agreement.

It also means you’ll get a bit of a bargain on a car that can be delivered pretty quickly. These cars are built and in the UK just waiting for you to order them. We would much rather have them on your driveway than ours, so we can price them even more keenly.

Whatever you want it to be, in £250 increments. The higher this is, the lower your monthly payments will be.

You do. There’s a £99 processing fee for new cars and for used cars it’s £199. You won’t have to pay this until you’ve passed our finance checks and signed your agreement.

You can. Give our Care Squad a call or email [email protected] and they’ll be able sort it for you.

One month after your car is delivered.

Your processing fee (£99 for new cars and £199 for used cars) will need to be paid using a debit card.

To save you the trouble, we’ll automatically take your initial payment from your bank account when your car is being prepped for delivery – we’ll give you 10 working days notice before the payment is taken.

We’ll take the payment for your processing fee when you place your order, after you’ve signed the lease agreement (digitally of course). Then when your car is ready to be delivered, we’ll take your initial payment. You can use different debit cards for each of these payments if you like.

Not during the ordering process, but you might have to after this if you do more miles than you told us you would or if you damage the car beyond just fair wear and tear for example. You can find more information about our charges here.

If you want to change to a personalised plate there will be an admin charge of £40 + any DVLA charges.

No, we’re not into haggling. We put a lot of work into making sure our prices are competitive so we just can’t make them any cheaper.

Nothing, it’s completely free.

If you aren’t at home when we’ve arranged delivery, there could be a charge though.

If you are experiencing financial difficulties and are unable to make your payments, it is important to contact us as early as possible on 0113 537 0044 and our team can assist in finding a solution for you. You can get free, impartial advice from Money Advice Service, Stepchange, The National Debt Line and Citizens Advice Bureau.

If there is anything we should know about that will help us to better meet your circumstances, please call us on 0113 537 3860 or let us know by emailing [email protected] This could be any personal circumstance or life event that may impact how you access our services or make use of our cars, eg any learning disabilities, hearing impairment, mental health issues, financial distress.

We adopt a ‘tell us once’ approach. Therefore, we will update our systems for future reference and will only use this data for this. This information will not be shared with any third parties and will only be accessible by our team. We appreciate that some needs may be temporary and can therefore remove this information at any time, just let us know when things change. Please see our data and privacy notice for further information on how we process your data.

Depending on your circumstances, external specialist support is available and may be able to assist you:

• Samaritans (Crisis support) - www.samaritans.org or call them on 116 123
• Mind (mental health support) www.mind.org.uk or call them on 0300 123 3393
• GamCare (Gambling Support) - www.gamcare.org.uk or call them on 0808 8020 133
• We are with You (drug and alcohol addiction support) - www.wearewithyou.org.uk

It’s a way of finding out if your credit application will be accepted when you place an order, without impacting your credit record. Sometimes known as a ‘soft’ credit check, it’s not visible on your credit record so no other lenders will be able to see it.

You share some basic information with us (recent addresses, income and employment status) and we tell you how likely you are to get a positive finance decision when you place your order.

We check lots of things, but mainly that we can link you with your address and that you’re likely to be able to afford the lease.

It’s always best to check your credit record to be sure that there’s nothing new or surprising there. The Money Advice Service have loads of really useful (and impartial) information which might be useful.

Re-running the check will get the same results unless your credit record changes.

It's a way of finding out how likely you are to be accepted for the finance agreement for your lease, without impacting your credit score. You give us some basic information and we tell you your chances of being accepted as a percentage based on our checks. The checks we do will be invisible to anyone other than you (and us), so they won't be considered by other lenders.

We can't be absolutely certain whether you will or won't be accepted until we run a full check when you apply for a lease with us (sometimes known as a hard check), but this 'soft' check will give you an idea of your chances.

You can more information about the things that could affect your chances of being accepted for finance from the Money Advice Service.

Talk to us. We’re genuinely here to help. You can contact us on 0113 537 3860 or drop us an email [email protected]. We’ll discuss your circumstances with you. To understand your budget, we may talk through your income and expenditure. We’ll work to offer suitable payment options dependent on your circumstances – each situation is unique.

If you have more general financial concerns, you can find loads of really useful information at Money Advice Service, Stepchange, The National Debt Line and Citizens Advice Bureau.

No, no, no. And another big no. Just talking to us will never impact your credit record.

However, missing your payments could negatively impact your credit record. So, before it gets to this stage, please reach out and speak to us. We’re here to help.

So, what actually is a credit record? An FAQ within an FAQ – crazy times.

Your credit record, also known as your credit history, should show accurate information about you, the credit you've taken out, how you've managed repayments and court action taken against you. Credit records are put together by credit reference agencies from information shared by lenders, along with other relevant public information.

Get in touch as soon as you can so that we can do everything we can to minimise any wider financial impacts to you wherever possible (overdraft charges etc). You can contact us on 0113 537 0044 or [email protected].

No. Your current lease price will not change during your contract. If you need to extend your lease after the original end date, the monthly price may change so please get in touch with us when you get your renewal notice or around 6 months before the end of your lease to find out what it will cost (as well any other options open to you).

It could mean that the delivery time for a car changes after you’ve placed your order, as it's possible that your car could arrive with us later than expected. We're working really closely with manufacturers to make sure that doesn't happen and if it does, we'll let you know as soon as we can. The lead times you see on the site have already been adjusted to factor in the delays to production to some degree, but we can't absolutely guarantee they are completely accurate. Here's some more info about the semiconductor shortage.

We will deliver your car to your home address in mainland GB. Unfortunately, if you're outside mainland GB we cannot deliver to you.

That depends on the car you pick. We can get our new 'stock deal' cars to you in three to four weeks (and sometimes even sooner). But if you spec your own car, it'll take a little longer for the manufacturer to make it for you. Used cars are usually delivered within 14 days.

If you call our New Car Squad before you order, they can give you a better idea of when the car you're looking at will be ready. If you can't wait, they can suggest a different make, model or colour that could be ready earlier.

As soon as you order your car, we'll be able to give you a delivery date for stock deals or an approximate delivery date for anything bespoke.

Sorry, we don’t deliver to addresses outside of mainland GB. If you have any further questions please visit our Contact Us page.

Nope, we deliver for free. Yay!

Give us a ring straight away.

Life happens, we get it. If you need to move your delivery get in touch with us as soon as possible.

Our cars come from the dealers we've handpicked. If you've spec'd your car, the dealers will get it fresh from the manufacturer. You only have to talk to us when you're ordering though - we handle everything with the manufacturers and dealers behind the scenes. 

• Car insurance (and you have to prove you've insured your car before we hand over the keys)
• Maintenance and servicing if you didn't choose this option when you ordered
• Fuel
• Any fines and penalties that are incurred in connection with using the car (speeding tickets, parking charges being the most common)

It's renting something, over an agreed amount of time, for a fixed amount of money.

If you're leasing something, you don't own it (you give it back when the lease is up). That often makes it cheaper than buying the same thing outright. So, leasing a new car is usually cheaper than buying one. If you're not sure if a lease is for you, you might find this information about personal leasing by Parkers useful. The Parkers team are car nuts like us. They also know a thing or two about the different ways you can lease and buy cars.

Ours are usually between 2 and 4 years. Typically, the longer your lease, the lower your monthly payments.

Some of our used cars are only available for shorter periods, so you won’t be given the option for a longer term when you place your order online.

The BVRLA (the UK rental/leasing association) define this as ‘deterioration to a vehicle through normal use’. It means you don’t have to return the car in exactly the same condition as when it was delivered to you, life happens!

The BVRLA produce a handy guide to tell you what would be classed as ‘fair wear and tear’ and what damage you might be charged for, so you can decide whether to get it fixed before you give us back the car.

It’s best to get in touch with us before that happens, so we can update your lease to reflect your actual mileage. This will probably increase your monthly payments. If you don’t let us know then we’ll charge you for every additional mile when you return the car, the amount will vary depending on your lease details. You can find out more about that (and loads of other things) in our handy key information guide. 

Yes, our prices always include VAT.

Yep. You'll need to send us a copy of your comprehensive policy before we hand over the keys. We'll get in touch again after renewal so you won't need to remember to send us a copy.

If you decide to end the lease early, you may need to pay us a % of the remaining monthly finance rentals depending on how far you are into your lease. If you want to change the length of your hire or the agreed mileage, please contact us to discuss your options.

No. You can order your car to your spec and have it just the way you like it. And for as long as you're leasing it, the car's all yours. But when the lease is up, you'll hand the keys back to us. 

No, we always take the car back at the end of the lease term. If you need to keep it for a little longer, you can usually extend your lease but you can’t buy the car.

Of course. If you have our maintenance package, we’ll go one step further than just letting you know it’s coming up – we’ll arrange it for you too.

If you would prefer to sort your own service/MOTs then our friends at Book My Garage have independent reviews which make it easy to find a reliable, local garage that can help.

Only if you include our maintenance package. More info on that here.

As well as the car (obviously) you also get:

• breakdown assistance and recovery from the AA
• a manufacturer’s warranty on any parts that need repairing or replacing
• road tax (officially called a 'Road Fund Licence')
• maintenance and servicing if you have choose this option when you order

As long a you live in mainland UK, we'll deliver your car to your home, for free. So, make sure you give us the right address when you order. We can't deliver anywhere other than your home address as we need to be completely sure we're giving the keys to the right person.

Yes, two common ways are, Personal Contract Hire (PCH) and Personal Contract Purchase (PCP):

• PCH (Personal Contract Hire) is a lease. We ask you to pay a fixed amount each month, but you never own your car. We like PCH because you usually pay less each month, compared with  PCP. And if you want to upgrade to a newer model when the lease is up, you don't have the hassle of selling your current car first. So, you've got even more time to spec your next new car, just the way you want it. 
• PCP (Personal Contract Purchase) is a type of hire purchase. Your monthly payments are based on how much the car should be worth at the end of the contract, so it's cheaper than paying for a car on monthly installments. When the contract's up, you have the choice to give the car back or buy it. The final amount you pay for the car will vary a lot from deal to deal. 

PCP deals normally include a road fund licence for the first year, while our PCH leases cover you for the while of the lease. We include breakdown cover too (but you don't get that with every PCH deal, that's a little extra from us). 

You’ll have to pay all fines, penalty charge notices, tolls, registration fees, insurance, insurance fines and other charges in connection with using the car.

As we’re the owner of the car, the notices will come to us first and we’ll transfer them to you when we can (there’s a £15 charge for this). If we can’t transfer them to you, we’ll pay the charge and then recharge you (there’s a £25 charge for this).

If the relevant authority can’t get payment from you and it comes back to us, we’ll make the payment and again will recharge you along with a £25 admin for doing so. To update your contact details just let us know – [email protected]

There's more info about this and loads of other handy stuff in our key information guide. 

We have a handy page that explains everything you need to know about the car collection process.

Give it a read to get collection day ready!

Yes, we charge a £40 admin fee to do this on top of any DVLA and plate making fees. You need to contact us to do this.

Please don't, all our cars are non-smoking. 

The easiest way to do this is to take it to a garage that specialises in this kind of thing. We’re good friends with Kwikfit but there are plenty of other options too.

If you have maintenance, just give us a call and we’ll get everything arranged for you.

You’ll need to get our permission first. If you sign up for any connected services that incur costs then you’ll be responsible for paying for them (including a service that follows a free manufacturer trial).

If you wish to park in an area that requires one, then yes. We can get you any paperwork you need for this, just ask.

Ask our permission first. You’ll probably have to remove the modifications when you come to return the car.

Of course, just make sure it’s removed when you come to return the car and it hasn’t damaged the car in any way.

Planning a road trip huh? It’s one of the best things about having a car! Let us know where you’re going and we’ll make sure you have all the documentation you might need while you’re there (there’s a £10 admin charge for this). You’ll have to come back within 90 days too! You can find out more about this in our handy key information guide.

Yes please. As we own the car, we need to keep a record of what’s happened to it for future reference.

You do and it needs to be fully comprehensive. We’ll take proof of this before we arrange delivery and we’ll be in touch when it renews to get a copy of your new certificate. If someone else is going to be driving the car, make sure they’re named on the policy.

It needs to start on the day we’re delivering the car to you.

We do. One less thing for you to remember!

Yes, but only until you register your car with TFL which costs £10. They’ll let you know when it’s time to renew.

You’ll need a letter from us to explain that you’re the keeper of the car, you can request it here.

If you don’t have a public charger close to home or at work, getting a charger installed at home is the best way to go. There are loads of different home chargers available, you can find a few options here.

It’s a little cheaper than normal at the minute if you get a grant from OLEV (Office for Low Emissions Vehicles). It’ll save you £350 off the total cost of your home charging point. The supplier will normally do all the admin involved in claiming the grant too, winner.

Home charging points vary in price. Generally speaking the more functionality, the more you pay for it. Some chargers are clever enough to charge when your electricity is cheapest and allow you to check your car’s battery level from your phone.

The average car journey in the UK is 8.4 miles so for most journeys, you won’t even need to think about range or charging. If you’re planning on driving a longer distance then it’s always a good idea to check where the chargers are along the way, ZapMap is a great tool for this.

We give you an indication of the range on the specification details for the car, we get this from the manufacturer. Depending on how you drive the car, you might find your actual range is a little different to this (if you have air conditioning on or drive with your windows open you won’t quite go as far on a single charge for example).

You have loads of options. Many large supermarkets now have EV charging spaces that you can use for free. The same goes for workplaces and train stations.

There are also few different charging networks in the UK that you can pay to use. Some let you pay as you go and some require a subscription. Chargepoint, InstaVolt and Podpoint are a few of the larger ones. Tesla has their own network which includes Superchargers that can get you almost full in 30 minutes.

The VIP treatment. You can come to us to help sort your car's maintenance throughout your lease.  

1.All the servicing that the car needs during the lease, we'll find a garage and even book it in at a convenient time for you.

2. MOT tests (if your lease is long enough that you need one) 

3. Replacement tyres (if you get a puncture or due to general wear and tear)

4. Exhaust and battery repairs (fixes or replacement through due to air wear and tear)

'Fair wear and tear' damage is caused through normal use of the car. You can get the full low down on all things maintenance related here. 

If you don't go for our maintenance package, then you'll need to take care of the car's maintenance yourself. 

You do. Most cars have service lights but we’ll remind you once a year too.

Let us do all the hard work for you by including our ‘Maintenance Package’ – it includes servicing, MOTs and even replacement tyres. If you don’t fancy that then our friends at Book My Garage can help you find someone local and reputable to service your car, they’re right here.

Keep hold of the service paperwork as we’ll need this when you return the car. The glovebox is a handy place to stash it!

Absolutely. We’ll email you in advance of the due date. You can also check the due date using this handy government tool.

All new cars come complete with the manufacturer’s warranty. If you have a used car then our ‘used car promise’ applies too. Outside of anything covered by the warranty or the ‘used car promise’, you’re responsible for the repairs.

Obviously you’re responsible for any faults that you cause (so make sure you don’t mis fuel)!

You can find our reviews right here, we’re incredibly proud of them!

We are the folks that can help you get more car than you thought possible. We’re part of the Zenith Group that has been around for more than 30 years. They lease fleets to big businesses. We’re their retail arm, which means we lease cars to people, not companies. Get the full story about us here.

Nope. One day we might look into leasing vans or motorbikes, but cars will always be our first love. 

Nope. If you’re a business, sole trader or partnership you should give our parent company, Zenith, a try. They mostly lease cars to larger companies with fleets of 100 cars or more.If you’re self-employed, check with your tax advisor or accountant to see whether a PCH lease could work for you

We’re a part of Zenith, you can find the statement for the group right here.