Ask away 

Absolutely. Our delivery partners aren’t currently making new deliveries, but the situation is changing every day and we’re hoping to have hygienic, safe options available soon, but we can’t promise anything right now.

If in doubt, contact us. We’re here to help.

We can’t really say (which isn’t very helpful, we realise). The situation is changing every day and it’s different for each manufacturer.

As lockdown ends and global production starts again we will get an indication of delivery timescales, which we’ll share with you immediately.

On average a car takes around 12 weeks to come into stock once production starts but that is really only a guide.

In stock cars will be delivered when the lockdown ends, as delivery slots become available.

Most garages aren’t taking new bookings unless you’re a key worker so you may have to wait until the lockdown ends.

If you are a key worker then contact us and we’ll try and find a local option for you. It may mean deferring your service until there’s more availability in your area.

All cars are exempt from MOT testing until at least the 30th of September as the Department for Transport have granted a 6 month extension. It’s still your responsibility to keep your car roadworthy.

If it’s urgent call 0333 772 2222, otherwise please email care@zen.auto and we’ll get back to you within 24 hours. We’re much busier than usual so we’d really appreciate it if you could email where possible.

Exactly what you would normally do. Practice social distancing where possible and use hand sanitiser/wash your hands when you get home.

• Make sure everyone is safe
• Call the police and an ambulance if anyone is injured
• Swap contact details with anyone that was involved, including anyone that may have seen it happen
• If it’s safe to, take pictures of the cars involved (even if there’s no damage) and the road layout
• Don’t admit liability

If you break down, call the AA. Their regular patrol service is running – 0800 028 0205.

We will deliver your car to your home address.

That, unsurprisingly, depends on how far you think you'll be driving. Knowing how many miles you normally cover in a year is a good starting point. If you don't keep count, check the mileages on your old MOT papers. Or, make a list of the most regular trips you take in a month. Multiply that out over the year and add a little extra for ad hoc or special trips (like the annual drive to see Nana in Newcastle). 

Every model's different. Pick a car you like the look of to get more info about its gadgets and features (or give Tom and the team a call).

If a car's missing a feature you're after you should be able to add it. You might have to wait a little longer for delivery, as we'll get the manufacturer to make your car to your spec. But you'll get exactly what you want. Winner.

Ring us soon as you can. We can work out what we need to do to update your lease and run through your options.

Once a month. You're free to pick a monthly date that suits you (to come just after payday, for example). We'll put the exact timings in your contract. 

If you're driving sensibly and you look after your car, you'll probably be fine. It's best to check the BVRLA wear and tear guide, though. It gives you plenty of examples of what's fair and what's not. If it looks like you've put your car through the mill when you give it back, we could ask you to pay for repairs. 

They start at £250 but the exact amount will depend on the car you choose. It's worth knowing that paying more upfront will bring your monthly payments down. Give Tom and the team a call if you want to crunch some numbers.

That depends on the car you pick. We can get our 'stock deal' cars to you in three to four weeks (and sometimes even sooner). But if you spec your own car, it'll take a little longer for the manufacturer to make it for you. If you call Tom and the team before you order, they can give you a better idea of when the car you're looking at will be ready. If you can't wait, they can suggest a different make, model or colour that could be ready earlier.

As soon as you order your car, we'll be able to give you a delivery date for stock deals or an approximate delivery date for anything bespoke.

If you already know the car you want, you can do the whole thing online.

Or you can give Tom and the team a bell and they'll help you pick your car and order it online. They can call you back if it's easier.

They'll give you loads more info about any cars you've got your eye on (once you get them started, it might be difficult to get them to stop). They'll also tell you how much the car costs, and they'll let you know how long it should take to deliver it.

Yes. We'd hate to see anyone get into money struggles to drive one of our cars. So, we always run a credit check to make sure you can afford the lease you're after. We'll check your ID too (to make sure you're really you). The checks will show up on your credit history, which means other lenders could see them if you apply for credit somewhere else. 

Yes, our prices always include VAT.

Nope. One day we might look into leasing vans or motorbikes, but cars will always be our first love. 

Nope. If you’re a business, sole trader or partnership you should give our parent company, Zenith, a try. They mostly lease cars to larger companies with fleets of 100 cars or more.If you’re self-employed, check with your tax advisor or accountant to see whether a PCH lease could work for you

You might not have heard of us before (we're pretty new) but our parent company Zenith has been around for 30 years. Zenith leases fleets to big businesses. We're their retail arm, which means we lease cars to people, not companies. Get the full story about us here. 

Our cars come from the dealers we've handpicked. If you've spec'd your car, the dealers will get it fresh from the manufacturer. You only have to talk to us when you're ordering though - we handle everything with the manufacturers and dealers behind the scenes. 

• Car insurance (and you have to prove you've insured your car before we hand over the keys)
• Maintenance and servicing if you didn't choose this option when you ordered
• Fuel

Ours are usually anywhere between two and four years. Typically, the longer your lease, the lower your monthly payments. 

It's renting something, over an agreed amount of time, for a fixed amount of money.

If you're leasing something, you don't own it (you give it back when the lease is up). That often makes it cheaper than buying the same thing outright. So, leasing a new car is usually cheaper than buying one. If you're not sure if a lease is for you, you might find this information about personal leasing by Parkers useful. The Parkers team are car nuts like us. They also know a thing or two about the different ways you can lease and buy cars.

• 1. All the servicing that the car needs during the lease
• 2. MOTs
• 3. Replacement tyres (fair wear and tear or if you get a puncture)
• 4. Exhaust and battery repairs (fair wear and tear)
• 'Fair wear and tear' damage is down to normal use of the car. 

As well as the car (obviously) you also get:

• breakdown assistance and recovery from the AA
• a manufacturer’s warranty on any parts that need repairing or replacing
• road tax (officially called a 'Road Fund Licence')
• maintenance and servicing if you have choose this option when you order

As long a you live in mainland UK, we'll deliver your car to your home, for free. So, make sure you give us the right address when you order. We can't deliver anywhere other than your home address as we need to be completely sure we're giving the keys to the right person.

No. You can order your car to your spec and have it just the way you like it. And for as long as you're leasing it, the car's all yours. But when the lease is up, you'll hand the keys back to us. 

Yep. You'll need to send us a copy of your comprehensive policy before we hand over the keys. We'll get in touch again after renewal so you won't need to remember to send us a copy.

If you decide to end the lease early, you may need to pay us 40% of the remaining monthly finance rentals.  If you want to change the length of your hire or the agreed mileage, please contact us to discuss your options. 

Yes, we charge a £40 admin fee to do this on top of any DVLA and plate making fees. You need to contact us to do this.

Please don't, all our cars are non-smoking. 

Yes, two common ways are, Personal Contract Hire (PCH) and Personal Contract Purchase (PCP):

• PCH (Personal Contract Hire) is a lease. We ask you to pay a fixed amount each month, but you never own your car. We like PCH because you usually pay less each month, compared with  PCP. And if you want to upgrade to a newer model when the lease is up, you don't have the hassle of selling your current car first. So, you've got even more time to spec your next new car, just the way you want it. 
• PCP (Personal Contract Purchase) is a type of hire purchase. Your monthly payments are based on how much the car should be worth at the end of the contract, so it's cheaper than paying for a car on monthly installments. When the contract's up, you have the choice to give the car back or buy it. The final amount you pay for the car will vary a lot from deal to deal. 

PCP deals normally include a road fund licence for the first year, while our PCH leases cover you for the while of the lease. We include breakdown cover too (but you don't get that with every PCH deal, that's a little extra from us).