Used Car Promise

Used car leasing from people that know cars

We only lease top-quality used cars, cars that have been owned by us since they were built and used by our other customers.

We’re so confident in the quality of our used cars, we make a number of assurances and guarantees on every vehicle in our range. Through our Used Car Promise, you know you’re getting everything you want and more from our used car lease deals.

Below, you’ll find every detail on why we’re one of the used car leasing companies you can trust, so read on to find out all about the ZenAuto Used Car Promise.

How do we choose our cars?

Here are the basics of our vehicle selection criteria across our used car leasing in the UK.

Ownership

We own all the cars that we lease to you, and every single vehicle in our range has been taken from our former new car leasing range. We know the history of each of our vehicles, and that helps us massively when it comes to picking the best options for used car leasing.

Age and use

All our used cars are anywhere from ‘nearly new’ to four years old. We also ensure each vehicle has only been leased once, and only used privately – i.e. nothing commercial.

Condition

We don’t lease used cars with any major bodywork damage, there might be a little bump/scratch here or there and if there is we’ll detail it. We don’t lease used cars with any modifications carried out away from factory specifications.

The AA’s 128-point inspection test

We use the AA’s 128-point inspection test. It’s a comprehensive point-to-point evaluation process carried out by our trusted partners who know everything there is to know about what makes a quality used vehicle.

We'll make sure all the key operating elements of the car are checked, including:

• Exterior fittings
• Interior fittings
• Electrics and controls
• Engine
• Transmission
• Front suspension, steering and underframe
• Exhaust system
• Fuel system
• Brakes
• On-road performance

Only once a car has passed through the 128-point test will it be considered fit to join our used car lease offers.

If you do want that full list of checks, though, they are below.

Our standards delivering to you

As well as all the quality and performance tests we carry out before putting a car up for lease, we work hard to ensure every vehicle arrives in as close to as new condition as physically possible.

Tyre standards

The legal tyre tread limit on UK roads is 1.6mm. Therefore, we ensure every tyre on your vehicle, including the spare, has at least 4mm of tread on it.

Specifications and safety equipment

All our vehicles are delivered with their full factory spec safety equipment. No modifications and nothing missing.

MOT and servicing

All our used cars have at least 3 months’ MOT left. We’ll also make sure it doesn’t require a service any time soon.

Our 90-day guarantee

This three-month guarantee runs from the start of your lease (when you accept delivery of the car) and covers you against any mechanical or electrical issues that might occur. Now, we don’t anticipate anything suddenly going wrong with our carefully selected used car leasing range, but here’s what’s covered in case of the unexpected:

• Mechanical and electrical parts – cover against failure of any factory-fitted parts and the labour to fit them.
• Consequential damage – where damage to one part of your car is caused by another part of your car.
• Courtesy car provisions in the event we need to take your car away for repair.
• Comprehensive roadside assistance on all our used car lease deals.
• Alarm cover.
• Repair or replacement of catalytic converters.
• Cover for all high voltage components (battery, coolant compressor, electric motor parts, etc.).
• Cover for all factory fitted in-car entertainment equipment (audio/visual equipment, satnav, connection devices, etc.).
• Essential replacement services for working materials including oils, oil filter and anti-freeze.

Our 7-day return policy

We’re so confident in the quality of our used car range that we provide a 7-day return policy on all our used car leases.

Once you’ve received your car, if you’re not completely happy you have 7 days to return it to us for a refund. Simply let us know, and we’ll arrange to collect the car from the address it was delivered to.

We’ll refund your initial payment, less any excess mileage charges and/or damage charges due.

Here’s more on how our 7-day return policy works:

• The £199 processing fee is non-refundable.
• The car must be in the same condition as when it was delivered with no alterations/modifications.
• The car must not have any charges or claims from any third party against it (e.g. finance providers, congestion charges, parking fines, speeding tickets).
• If you drive the car over the daily mileage limit during the first 7 days, every additional mile will cost £1 per mile (the mileage limit will be pro-rated from the contracted annual mileage). We reserve the right to refuse the return of the vehicle if this is abused.
• If the car has been in an accident or is damaged in any way, there may be charges for the damage.
• The vehicle must be returned with all keys, documentation, driver packs, locking wheel nuts, charging cables etc. provided at the time of delivery. We reserve the right to deduct any costs or associated costs incurred by us to replace non-returned items from the initial payment.
• Refunds to be made within 14 days of customer requesting the return.

Want to know more?

We want our Used Car Promise to give you the confidence to lease a car from us. Remember, our customers regularly tell us how much they love our service on Trustpilot, so you can trust us to get the job done right.

If there’s anything you feel we haven’t covered, simply give us a ring.