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T&Cs

Our site, our rules

This website is owned by ZenAuto Limited. These terms set out the rules for using our website zen.auto.

We (that’s us, ZenAuto Limited) own our website. Every site comes with a few rules. Here are ours. If you use our site, we’ll assume you’re happy with them.

You should give our cookie policy a look, too. And, if you’re giving us any personal info, check our privacy policy first.

If you don’t agree with our rules, we’re afraid you can’t use our site.


Things change

Now and again we’ll update our rules, so keep an eye on this page to make sure you’re still happy with them.


Our websites for you if:

  • you're 18 or over;
  • you live permanently in the Mainland GB*;
  • you fancy leasing a car.

Ordering your car online

Car info

We get details about our cars from our manufacturers, but the info in here’s only a guide. Please, double and triple check your order details to make sure you’ve picked a car that’s right for you. If you need help or a second opinion, give our New Car Consultants a call.

If you’re leasing a new car from us, the car in the photo isn’t the actual car you’re getting. It’ll give you an idea of your make and model, but some of the specs could be different.

If you’re leasing a used car from us, the photos of the car might show some minor signs of its age and mileage.

Make sure you’ve read up on your car’s C02 and fuel consumption figures, too. If you’re going for a business lease, we’ll give you some indicative P11D and BiK figures – these won’t be absolutely accurate until the car is ready for delivery.


Quote for your car

All our personal (PCH) quotes include VAT. So, if the VAT rate changes between the date you order and the date we deliver your car, the price you pay will change too.

We exclude VAT in the quotes for business leases (BCH) but we include it when we charge you, so your payments could change if there’s a VAT change too.

If we give you a quote, it’s valid for 14 days. It includes delivery to anywhere in the Mainland GB. We do not allow orders or delivery outside of Mainland GB.


Orders

Before we can complete your PCH order, you’ll need to do three things:

  1. Tell us we can run a finance check on you. It’ll cover credit, affordability, identity and fraud checks. It lets us know it’s really you we’re leasing to, and it’ll make sure you can afford the lease before we hand over the keys.
  2. Sign our Personal Contract Hire Agreement. If the checks go okay, we’ll send you all the agreement details. If you’re happy, we’ll ask you to sign it, then we’ll sign it too.
  3. Pay a non-refundable processing fee as follows:
    • New Cars – £99
    • Used Cars – £199

We’ll only ask you to pay once you’ve cleared our finance checks.

If you’re taking a business lease we run some additional checks on the business (that it will be able to pay the fees involved and has been trading for more than 3 years) and you’ll need to be a Director of the business, willing to guarantee the finance.


What's in the legal paperwork

After clearing the finance check you will be required to review and sign the Agreement pack. The Agreement pack we’ll send you includes:

  • Pre-contract information (PCH and UPCH only)
  • Additional Information (extra information about the contract and your rights to cancel your PCH agreement);
  • The Personal Contract Hire Agreement (including important points to note); and
  • Direct Debit Mandate.
  • Our BCH customers receive a BCH specific agreement, some extra information relating to the personal guarantee on the finance as well as indicative P11D and BIK values.

You’ll need to read them all really carefully as once you sign the Personal Contract Hire Agreement, we’ll hold you to it. You’ll need to sign it electronically within seven days of us sending you the link. You will then pay the non-refundable processing fee.


Changing your order's fine (usually), for a fee

If you want to change something after you’ve ordered, but before your car arrives, we’ll do what we can to help. If we can make the change, we might ask you to pay an amendment fee of £50. If we can’t make the change, you’ll need to cancel your order and start again.


Cancelling your order could cost you

If you are leasing a new car from us and you cancel your order after we’ve sent it to your car’s dealer, you’ll need to pay a cancellation fee. The exact amount will depend on the dealer. It could be as much as 10% of the cost of the car, or the full value of any factory extras you added to the spec – whichever is higher. The closer you leave it to your delivery date, the higher the fee is likely to be.

There is no cancellation fee if you are ordering a used car.


Delivering your car (Mainland GB)

If you are leasing a new car from us, we will aim to deliver the vehicle to you as soon as the manufacturer or dealer tells us that it is available for delivery or if you are leasing a used car from us, we will aim to deliver the vehicle to you as soon as possible after the Personal Contract Hire Agreement has been signed by us. In any event, we’ll let you know as soon as your car’s ready.

PLEASE NOTE – The current global shortage of semiconductors is affecting the delivery times of some cars, which could mean that the delivery time for a car changes after you’ve placed your order. Any timelines shown on the site are indicative and based on current advice from manufacturers. If the delivery timeline for your order changes, we’ll be in touch with you as soon as we can to let you know. More info on the semiconductor shortage here.

Before we hand over the keys, you’ll need to get the car insured on a fully comprehensive basis and give us copies of the policy schedule (it will need to include travelling for work purposes if you decide on a business lease). You will also need to ensure you have paid your initial payment before the vehicle can be delivered. This need to be paid by direct debit and our team will call you to arrange this.

We’ll give you a date when we’d like to deliver the car. If it doesn’t work for you, we’re happy to rearrange it, as long as we get the car to you within 45 days of the first delivery date we suggest (if leasing a new car) or within 21 days of the first delivery date we suggest (if leasing a used car) (we’re sure you won’t want to wait any longer than that to get behind the wheel).

When we deliver the car, you (the person who ordered it and has their name on the Personal Contract Hire Agreement) needs to be there. We’ll ask you to show us some ID, like your passport or driving licence, to make sure we’re handing the keys to the right person. If you’re a business customer, we’ll deliver to your nominated driver – we take their details when you place your order.

We’ll only deliver the car to your home address in Mainland GB, unless you opted for a business lease and then we'll deliver to whoever you told us was the driver!


Relying on info on our site

If you’ve got any questions about the facts and figures on the site, give us a call.

Our CO2 and fuel consumption info is just C02 and fuel consumption figures to help customers compare different cars. Don’t expect to get those figures when you’re driving, though. How much fuel you use will vary loads depending on a guide.

The EU asks car manufacturers to quote how many people, and how much luggage is in the car; how good the roads are and even your driving style. We’ve found the C02 and fuel figures for plug-in and hybrid cars vary the most. The figures we’ve quoted could even change before we register the car, which could change the amount of road tax we need to pay.


We try to keep things up-to-date, but we can’t promise

We do our best to keep everything on here (including car data and specs) up-to-date, but legally you can’t blame us if it isn’t. Try as we might to get things right, we can never promise that everything on here will be accurate, complete, up-to-date and have all the content you need to choose the right car.

You’ll also find a few different opinions on here (including articles and reviews) which aren’t necessarily ours. We’ll always tell you what we think of our cars if you ask us. But we don’t check the truth, accuracy reasonableness, reliability or completeness of other people’s content.

If we’re honest, we think it’s always good to look in a few places before you splurge on a new car. If you decide you love our site so much that you don’t need to look anywhere else, you do it at your own risk. If you’ve got any questions about the cars on our site, give Tom and the team a call.


Using the website sensibly and securely

We're not responsible for sites we link to.

Sometimes we’ll give you links to sites run by other people and companies (or ‘third parties’ as our lawyers call them). Even though we’re giving you those links to be helpful, we can’t guarantee you’ll get the info you need on them – not least because we have no say over how those other sites are run, or how they update or change their content.

We're not responsible for viruses, and you mustn't deliberately give viruses to us.

We can never completely promise that our site will be 100% secure or bug and virus-free.

To be on the safe side, you should always use your own virus protection software. It’s up to you to set up your tech, computer programmes and platform so you can get onto and use our site.

We’ll never knowingly give you a virus (or anything else that could damage your tech). And you should never knowingly give us a virus, trojan, worm, logic bomb or other malicious or technologically harmful material either. You shouldn’t hack into our site, the server we store it on or any server, computer or database connected to our site. You mustn’t attack our site with a denial-of-service attack, or a distributed denial-of-service attack. If you do, we’ll give your details straight to the police, and any other relevant authorities. It also goes without saying that you won’t be allowed to use our site any more, either.


We could take our site down at any time

Our site’s free to use.

We can’t promise that our site or the content on it, will always be there, without any interruption. If we need to fix something, or if we think the site’s been hacked or attacked, we could take it down at any time. We’ll try and give you a bit of warning, but we can’t make any promises.


We're proud of our intellectual property

The ZenAuto name and logo are our trademarks. We like to look after them, so you can’t use them unless we say in writing that you can.

The CAP data on our site (including car pics that appear on search results, and on your account pages) is protected under copyright and database rights.

The car pics on the configure pages of our site (not including the ones in reviews and articles) are subject to copyright and are owned by izmo Europe bvba. They’re protected under Belgian international copyright law. You can’t use, share, record or change the pics without permission, in fact, they’re restricted by terms and conditions on a separate licence agreement.

The car reviews on our site are provided and owned by carwow Ltd. 

How you can use info on our website

We own or are the licensee of all the intellectual property rights on our website, and all the material we publish on it. Everything on here’s protected by copyright laws.

You can print one copy or download extracts of any page(s) from our website for yourself (but you can’t start copying them and passing them around).

You can’t change the paper or digital copies of any pages or extracts you’ve printed. And you can’t use illustrations, photos, video or audio sequences or graphics separately from the text we’ve put with them.

If you’re showing a friend (or anyone else) one of your printouts or downloads from our site, you’ll need to tell them that we, or one of our contributors wrote the content.

If you use your printouts or downloads in any other way, you’ll be breaking our site’s rules, which means you won’t be able to use it any more. We’ll tell you whether you need to destroy or return anything you’ve copied or printed.

If you’re adding a review to our site, or giving us other content we use, you’ll need to make sure it’s accurate (to the best of your knowledge) and that it doesn’t break any relevant laws.


Which country's laws apply to any disputes?

English law governs our site’s terms and we’ll use it to settle any non-contractual disputes or claims. You agree that whatever the courts of England and Wales say, goes.


* Mainland GB means England, Wales and Scotland but excludes Northern Ireland, the Scottish Highlands, the Scottish Islands, the Channel Islands, the Isle of Man, the Isle of Wight, and the Isles of Scilly.