T&Cs

Our site, our rules

This website is owned by ZenAuto Limited.  These terms set out the rules for using our website zen.auto.

We (that’s us, ZenAuto Limited) own our website. Every site comes with a few rules. Here are ours. If you use our site, we’ll assume you’re happy with them.

You should give our cookie policy a look, too. And, if you’re giving us any personal info, check our privacy policy first.

If you don’t agree with our rules, we’re afraid you can’t use our site.

 

Things change

Now and again we’ll update our rules, so keep an eye on this page to make sure you’re still happy with them.

Our website's for you if:

  • you're 18 or over;
  • you live permanently in the UK
  • you fancy leasing a car. 


Ordering your car online

Car info

We get details about our cars from our manufacturers, but the info in here’s only a guide. Please, double and triple check your order details to make sure you’ve picked a car that’s right for you. If you need help or a second opinion, give Tom and the team a call.

The car in the photo isn’t the actual car you’re getting. It’ll give you an idea of your make and model, but some of the specs could be different. Make sure you’ve read up on your car’s C02 and fuel consumption figures, too.

Quote for your car

All our quotes include VAT. So, if the VAT rate changes between the date you order and the date we deliver your car, the price you pay will change too.

If we give you a quote, it’s valid for 14 days. It includes delivery to anywhere in the UK mainland. If you live somewhere else in the UK, you might have to pay for delivery. We’ll let you know within seven days of your order. You’ll need to pay any extra costs before we deliver.

Orders

Before we can complete your order, you’ll need to do three things:

  1. Tell us we can run a finance check on you. It’ll cover credit, affordability, identity and fraud checks. It lets us know it’s really you we’re leasing to, and it’ll make sure you can afford the lease before we hand over the keys.
  2. Sign our personal lease agreement. If the checks go okay, we’ll send you all the agreement details. If you’re happy, we’ll ask you to sign it, then we’ll sign it too.
  3. Pay a non-refundable processing fee of £199. We’ll only ask you to pay once you’ve cleared our finance checks.

What's in the legal paperwork

The Agreement pack we’ll send you includes:

  • Pre-contract information
  • The lease Agreement

You’ll need to read them both really carefully as once you sign the lease, we’ll hold you to it. You’ll need to sign it electronically within seven days of us sending you the link.

Changing your order's fine (usually), for a fee

If you want to change something after you’ve ordered, but before your car arrives, we’ll do what we can to help. If we can make the change, we might ask you to pay an amendment fee of £50. If we can’t make the change, you’ll need to cancel your order and start again.

Cancelling your order could cost you

If you cancel your order after we’ve sent it to your car’s dealer, you’ll need to pay a cancellation fee. The exact amount will depend on the dealer. It could be as much as 10% of the cost of the car, or the full value of any factory extras you added to the spec – whichever is higher. The closer you leave it to your delivery date, the higher the fee is likely to be.

Delivering your car

We’ll let you know as soon as your car’s ready. Before we hand over the keys, you’ll need to get the car insured and give us copies of the insurance certificates.

We’ll give you a date when we’d like to deliver the car. If it doesn’t work for you, we’re happy to rearrange it, as long as we get the car to you within 45 days of the first delivery date we suggest (we’re sure you won’t want to wait any longer than that to get behind the wheel).

When we deliver the car, you (the person who ordered it and has their name on the lease agreement) needs to be there. We’ll ask you to show us some ID, like your passport or driving licence, to make sure we’re handing the keys to the right person.

We’ll only deliver the car to your home address.

Relying on info on our site

If you’ve got any questions about the facts and figures on the site, give us a call.

Our CO2  and fuel consumption info is just C02 and fuel consumption figures to help customers compare different cars. Don’t expect to get those figures when you’re driving, though. How much fuel you use will vary loads depending on a guide

The EU asks car manufacturers to quote how many people, and how much luggage is in the car; how good the roads are and even your driving style. We’ve found the C02 and fuel figures for plug-in and hybrid cars vary the most. The figures we’ve quoted could even change before we register the car, which could change the amount of road tax we need to pay.

We try to keep things up-to-date, but we can’t promise.

We do our best to keep everything on here (including car data and specs) up-to-date, but legally you can’t blame us if it isn’t. Try as we might to get things right, we can never promise that everything on here will be accurate, complete, up-to-date and have all the content you need to choose the right car.

You’ll also find a few different opinions on here (including articles and reviews) which aren’t necessarily ours. We’ll always tell you what we think of our cars if you ask us. But we don’t check the truth, accuracy reasonableness, reliability or completeness of other people’s content.

If we’re honest, we think it’s always good to look in a few places before you splurge on a new car. If you decide you love our site so much that you don’t need to look anywhere else, you do it at your own risk. If you’ve got any questions about the cars on our site, give Tom and the team a call.

Using the website sensibly and securely

We're not responsible for sites we link to

Sometimes we’ll give you links to sites run by other people and companies (or ‘third parties’ as our lawyers call them). Even though we’re giving you those links to be helpful, we can’t guarantee you’ll get the info you need on them – not least because we have no say over how those other sites are run, or how they update or change their content.

We're not responsible for viruses, and you mustn't deliberately give viruses to us

We can never completely promise that our site will be 100% secure or bug and virus-free.

To be on the safe side, you should always use your own virus protection software. It’s up to you to set up your tech, computer programmes and platform so you can get onto and use our site.

We’ll never knowingly give you a virus (or anything else that could damage your tech). And you should never knowingly give us a virus, trojan, worm, logic bomb or other malicious or technologically harmful material either. You shouldn’t hack into our site, the server we store it on or any server, computer or database connected to our site. You mustn’t attack our site with a denial-of-service attack, or a distributed denial-of-service attack. If you do, we’ll ive your details straight to the police, and any other relevant authorities. It also goes without saying that you won’t be allowed to use our site any more, either.

We could take our site down at any time 

Our site’s free to use.

We can’t promise that our site or the content on it, will always be there, without any interruption. If we need to fix something, or if we think the site’s been hacked or attacked, we could take it down at any time. We’ll try and give you a bit of warning, but we can’t make any promises.

We're proud of our intellectual property

The ZenAuto name and logo are our trademarks. We like to look after them, so you can’t use them unless we say in writing that you can.

We’ve protected our CAP data (including car pics that appear on search results, and on your account pages) with copyright and database rights.

The car pics on the configure pages of our site (not including the ones in reviews and articles) are subject to copyright and are owned by izmo Europe bvba. They’re protected under Belgian international copyright law. You can’t use, share, record or change the pics without permission, in fact, they’re restricted by terms and conditions on a separate licence agreement.


How you can use info on our website

We own or are the licensee of all the intellectual property rights on our website, and all the material we publish on it. Everything on here’s protected by copyright laws.

You can print one copy or download extracts of any page(s) from our website for yourself (but you can’t start copying them and passing them around).

You can’t change the paper or digital copies of any pages or extracts you’ve printed. And you can’t use illustrations, photos, video or audio sequences or graphics separately from the text we’ve put with them.

If you’re showing a friend (or anyone else) one of your printouts or downloads from our site, you’ll need to tell them that we, or one of our contributors wrote the content.

If you use your printouts or downloads in any other way, you’ll be breaking our site’s rules, which means you won’t be able to use it any more. We’ll tell you whether you need to destroy or return anything you’ve copied or printed.

If you’re adding a review to our site, or giving us other content we use, you’ll need to make sure it’s accurate (to the best of your knowledge) and that it doesn’t break any relevant laws.

Which country's laws apply to any disputes?

English law governs our site’s terms and we’ll use it to settle any non-contractual disputes or claims. You agree that whatever the courts of England and Wales say, goes.