Terms & Conditions

Website

This website is owned by ZenAuto Limited.  These terms set out the rules for using our website zen.auto.

By using our website, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our website.

Other terms will apply so you should also read the following:

  • Our Privacy Notice – this will apply if you give us your personal data
  • Our Cookie Policy – this will apply if you use the website

We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms which apply at that time. 

Our website is only for you if:

  • You are 18 or over;
  • You live permanently in the UK; and
  • You are an individual interested in leasing a vehicle.  

Ordering a vehicle

Vehicle information

The vehicle specifications displayed on the website are supplied to us by the vehicle manufacturers and this information should only be used as a guide. Please check your order details carefully to ensure that the vehicle suits your requirements. If you need any assistance with a quote or an order, please contact us.

All vehicle images are for illustrative purposes only and may not reflect the vehicle model or specification you have selected.

Please also note the information below in relation to CO2 and fuel consumption figures.

Quotes

All figures shown on the website include VAT. If the VAT rate changes between the placing of your order and the delivery of your vehicle, your payments will be adjusted accordingly.

Quotes will be valid for 14 days.

The quote will include delivery to any UK mainland address. If the vehicle is to be delivered to anywhere else in the UK, delivery costs may apply and you will be advised of these within 7 days of placing your order. Any additional delivery costs will need to be paid prior to delivery.

Orders

Before we can progress your order:

  • You will need to say yes to us running a finance check on you (this will be made up of credit, affordability, identity and fraud checks);
  • If the results of the finance check are acceptable to us, you will need to enter into a personal car hire agreement in relation to the leasing of the car; and
  • You will need to pay a non-refundable processing fee of £199 but this is only payable once you have cleared our finance check.

Legal paperwork

After clearing the finance check and paying the processing fee of £199, you will be required to review the agreement pack. This will consist of pre-contract information, information notice and hire agreement which you should read very carefully as you will be legally bound by those terms and conditions. Please note that the personal car hire agreement will need to be signed electronically online by you within 7 days of the link to the documents being sent.

Order amendment

If at any time you change your mind after you have placed your order and wish to amend your order, we may have to charge you an order amendment fee of £50. Please note that it may not always be possible to amend your order in which case, your order may need to be cancelled and a new order submitted.

Cancellation of order

If you wish to cancel your order after the car has been ordered and the dealer charges us a cancellation fee, this will need to be paid by you as you have chosen to cancel the order. We will work with the dealer to reduce this fee but this may not always be possible. Depending on when the cancellation takes place, this may be 10% of the cost of the car or the full value of any additional factory options you have selected, whichever is greater. Generally the closer the car is to delivery, the higher the cancellation fee is likely to be.

Delivery of the vehicle

We will contact you when the car is ready for delivery and you must provide us with proof of insurance before we will deliver the car. You will need to take delivery of the car no later than 45 days from the first delivery date we offer you.

The person named on the hire agreement will need to be present at delivery and photo id, eg driving licence or passport, will be required to confirm your identity.

The car will only be delivered to the home address of the person named on the hire agreement.

Reliance on information

If you have any questions or concerns regarding the information made available on our website and how it may be applicable to you then please contact us.

All CO2 and fuel consumption figures quoted on our website are those produced under EU and associated regulations for the purpose of comparing new cars, and provided to us by vehicle manufacturers. They should not be regarded as a representation of achievable values, which in practice will vary with load, road conditions, driving style and other factors. In particular figures quoted for plug-in and hybrid cars will fluctuate in different conditions. The CO2 figures are indicative only and are subject to change prior to registration of the car and this may alter the road fund licence (road tax).

Whilst we make every effort to ensure that the information (including vehicle data and specifications) contained on this website is accurate and up to date, we cannot accept liability for its accuracy. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete, up to date or fit or suitable for any purpose.

The opinions contained on the website (including in articles and reviews) may not be the views of ZenAuto and we have not verified the truth, accuracy, reasonableness, reliability or completeness of any content.

Users who rely entirely on the information on our website do so at their own risk. If you have any questions relating to the cars shown on this website then please contact us. 

Website

We are not responsible for websites we link to

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the content of those websites or resources.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. We will report any such attack to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We may suspend or withdraw our website

Our website is made available free of charge.

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons or where we believe that there has been a breach of these terms. We will try to give you reasonable notice of any suspension or withdrawal.

Intellectual property

The ZenAuto name and logo are trademarks. You are not permitted to use them without our prior written approval.

Any CAP data (including vehicle images shown on the search results, my showroom and my garage) and software is protected by copyright and database rights. All rights reserved

The vehicle images shown on the configure pages of the website (excluding those contained in reviews and articles) are subject to copyright and are owned by izmo Europe bvba and are protected under Belgian and international copyright law. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. All rights are reserved.

How you may use material on our website

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and all such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Where you contribute or provide information via our website all contributions must be accurate to the best of your knowledge and comply with all applicable law.

Which country's laws apply to any disputes

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law and you agree to the exclusive jurisdiction of the courts of England and Wales.