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Free Home Charger
Terms & Conditions

Full Offer Terms & Conditions. Updated 1 March 2023.

Free Home Charger Offer

Free Home Charger Offer - Terms & Conditions

Please read these Terms and Conditions (“Terms”) carefully before ordering your vehicle if you plan to take up the “Free Home Charger Offer” (“Offer”) operated by ZenAuto.

The Offer is subject to these Terms and you agree to be bound by them. If you disagree with any part of the Terms, then you may not claim the Offer.

In these Terms:

  • ZenAuto Limited (registered in England & Wales with registered number: 10967345 of Great Exhibition Way, Leeds, LS5 3BF) is the supplier of the vehicle ("ZenAuto"); and
  • Ohme Limited (registered in England & Wales with registered number: 322404841 is the supplier and installer responsible for the home charger ("Ohme").

To facilitate the Offer, information will be provided to both ZenAuto and Ohme. How your data is used can be found in the ZenAuto Privacy Notice and the Ohme Privacy and Cookie Policy . 

Ohme’s Terms and Conditions apply separately to the provision of the home charger and use of their website and can be found here:

 

Eligibility

The Offer is available to all ZenAuto Customers who take delivery of a vehicle from the list below on a new lease only (“Qualifying Vehicle”) . To claim the Offer, you must place an order on the ZenAuto site (www.zen.auto) between 23 December 2022 to 31 March 2023 inclusive. The Offer is only available on the following battery electric vehicles:

  • Tesla Model 3
  • Volkswagen E-Up
  • Volkswagen ID.3
  • Volkswagen ID.4
  • Peugeot E-208
  • Polestar
  • Ora Funky Cat
  • MG5
  • MG4
  • Hyundai Ioniq 5

 

How to claim

After you have placed your order for a Qualifying Vehicle, online via ZenAuto, and passed the 14-day cooling off period (during which you can cancel without penalty and will be refunded your processing fee), Ohme will contact you via phone. After this call, you will receive an email from Ohme which will include a link to complete their installation assessment. Once the installation assessment has been completed, Ohme will contact you to discuss the results of the assessment. At this point, you will need to specify which home charger you would like installing.

If the installation assessment raises the need for a non-standard installation, you will need to pay Ohme for these additional charges prior to the installation of your home charger. The home charger will be installed prior to delivery of your Qualifying Vehicle.

 

Offer

The Offer entitles a ZenAuto customer to one ‘Ohme Home Pro’ wall charger or one ‘ePod’ charger along with standard installation at the leaseholder’s address as per the lease agreement. Information about the Ohme Home Pro wall charger and the ePod charger can be found on Ohme’s website.

ZenAuto will cover the cost of the ‘Ohme Home Pro’ wall charger, or ‘ePod’ charger,  and standard installation. Additional works, accessories, or alternative home chargers are not included in the Offer. It is your responsibility to arrange any additions with Ohme and pay for them before the installation. If installation is not possible due to your property set up, there will be no equivalent cash offer.

Ohme’s standard installation

The Offer is valid for a standard installation by Ohme only, and includes the following:

  • The fitting of the home charger on a brick or plaster wall, or to another suitable permanent structure. If your residence is not suitable for the fitting of the selected charger, Ohme will not be able to fit the charger.
  • Up to 15 metres of 6mm power cable, run and neatly clipped direct to the wall between the distribution board, or electricity supply meter, and the home charger.
  • Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, where needed.
  • The fitting and testing of electrical connections and protections required for the home charger.
  • Up to five metres of white plastic conduit to conceal interior wiring.
  • Installation will be carried out by one installer in compliance with BS 7671:2018 and IET Code of Practice for Electric Vehicle Charging Equipment Installation 3rd Edition.
  • The standard installation also assumes that correct electrical connections and protections are available on the property and that no civil works, electrical remedial works, or any other trades are required.

Some conditions and limitations that you need to know about:

  • The home charger must be located in the customer’s designated off-street parking area at their residential address and be fixed at a height where it cannot be hit by a car. Installation may be subject to survey.
  • Ohme are not able to trench the cable underground, or suspend it above ground, as part of the standard installation. If something like this is required, please contact Ohme so that they can give you a quote in advance. If extra costs are necessary, you will be expected to pay for these directly with Ohme. This will not affect ZenAuto covering the cost of a home charger and standard installation, but any additional costs must be settled prior to installation.
  • Ohme are not able to run a cable under floorboards or through ducting/ceiling voids/wall voids without a draw cord (to pull the cable through), or if the floorboards have not been lifted as part of the standard installation. Ohme are unable to take responsibility for reinstating flooring or other building materials and wall voids, after the cable has been laid.
  • Ohme’s installers are not able to work in crawl spaces, on roofs, or in lofts if it is deemed unsafe by them. The installers are not able to work in extreme weather (i.e., flooding, or intense rain). If it is not safe to carry on, the installers will do as much as they can before returning at a convenient, later date to finish the installation.
  • If the installation requires additional work outside of the standard installation (as defined above) then the customer will be liable for the additional costs.
  • In the event of unforeseen costs relating to the installation of the home charger, or Ohme are unable to install the home charger for whatever reason, the customer may cancel their order for the Vehicle from ZenAuto with no fees or financial penalties. This is providing the Vehicle has not yet been delivered. If this situation does arise, please call ZenAuto as soon as possible and we can discuss options with you. You can ring us on 0113 468 5377.

 

Cancellation rights

  • Available for a limited time only.
  • ZenAuto accept no responsibility or liability for the installation and supply of the home charger.
  • We reserve the right to cancel, amend or withdraw the Offer at any time.
  • If you decide to cancel your ZenAuto lease within the 14-day cooling off period, the Offer will also be cancelled (with no penalties) and you will be refunded your processing fee.